Business Terms of Service

Veluma provides software to help beauty and wellness businesses run their bookings, manage their availability and staff, take appointments online, optionally publish a website, use AI tools to create content, and get discovered on our consumer marketplace at velumabook.com.

We may add, change or remove features over time to improve the service.

You must be at least 18 and have authority to enter into these terms on behalf of your business. You're responsible for keeping your account secure and for everything that happens under it. Please give us accurate information and keep it up to date.

Some features are free and others require a paid subscription. Applicable fees, billing frequency and what's included are shown when you subscribe. Payments are handled by our payment provider (Stripe). Fees are exclusive of any VAT or taxes unless stated.

We do not charge you commission or per-booking fees. Subscriptions renew automatically until cancelled. You can cancel at any time, effective at the end of your current billing period; unless required by law, fees already paid are non-refundable. If we change our pricing, we'll give you reasonable notice before it affects you.

You are solely responsible for the services you provide to your own clients, for the accuracy of your listings, prices and availability, and for honouring the bookings you accept. Veluma provides the software; the relationship with your clients is yours.

You must use Veluma lawfully and must have a proper lawful basis and privacy notice for any personal data about your clients that you put into Veluma.

Where Veluma processes personal data about your clients on your behalf, you are the data controller and we are your data processor. We'll process that data only to provide the service and in line with our Privacy Policy, and we'll enter into a data processing agreement with you where required. You're responsible for ensuring you may lawfully share your clients' data with us.

If you choose to be listed on velumabook.com, you grant us permission to display your business name, services, prices, location, images and customer reviews to help customers find and book you. You control whether you're listed and can opt out. We may decline or remove a listing that breaches these terms or that we reasonably consider harmful, unlawful or misleading.

You agree not to:

• use Veluma for anything unlawful, harmful, misleading or fraudulent;
• upload content you don't have the right to use, or that infringes others' rights;
• attempt to access, scrape, disrupt or reverse-engineer the service or other users' data;
• resell or provide the service to third parties except as expressly allowed; or
• misuse the marketplace, for example with fake listings, reviews or bookings.

Veluma, including the software, marketplace and branding, belongs to us and our licensors. You keep ownership of the content you add (your logo, images, text and client data). You grant us a licence to host, display and process that content as needed to provide the service, including showing it on your booking pages and, if you opt in, on the marketplace.

We work hard to keep Veluma available and reliable, but we provide it “as is” and don't guarantee it will be uninterrupted or error-free. To the extent permitted by law, we exclude implied warranties. We may carry out maintenance and will try to minimise disruption.

Nothing in these terms limits liability that can't be limited by law (such as for death or personal injury caused by negligence, or for fraud).

Subject to that, we are not liable for loss of profits, revenue, goodwill, data, or for indirect or consequential loss; and our total liability to you in any 12-month period is limited to the fees you paid us in that period. We are not responsible for the services you provide to your clients or for disputes between you and them.

You agree to indemnify us against claims, losses and costs arising from your use of Veluma in breach of these terms, from the content or client data you put into Veluma, or from the services you provide to your clients.

You can stop using Veluma and close your account at any time. We may suspend or end your access if you materially breach these terms, don't pay fees due, or if we reasonably need to protect Veluma or others. Where practical we'll give notice and a chance to put things right. On termination you can export your data for a reasonable period, after which we may delete it in line with our Privacy Policy.

We may update these terms from time to time. If a change is material, we'll give you reasonable notice. Continuing to use Veluma after a change takes effect means you accept the updated terms.

These terms are governed by the law of Scotland, and the courts of Scotland have exclusive jurisdiction over any dispute.

Questions about these terms? Email hello@velumabusiness.com.